1lot FAQ — Your Questions Answered

You must be at least 21 years old to register and play on 1lot. This is a firm requirement. All accounts go through KYC identity verification, and any account belonging to someone under 21 will be permanently closed with the balance forfeited.

Any valid Philippine government-issued ID is accepted — PhilSys National ID, passport, driver's licence, SSS card, GSIS card, PRC ID, or Voter's ID. Make sure your photo is clear, well-lit, and all four corners of the ID are visible. Blurry, cropped, or expired IDs will be rejected and you'll need to resubmit.

No. Each person is allowed only one active account on 1lot. Creating duplicate accounts — even with different email addresses or mobile numbers — violates the Terms & Conditions. If duplicate accounts are found, all linked accounts may be permanently closed and any balances forfeited. If you think you've accidentally created a second account, contact support immediately.

You can request account closure through your account settings or by contacting 1lot support. Any verified balance at the time of closure will be returned to your registered Philippine bank account or e-wallet after standard identity checks. If you just need a break rather than a permanent closure, consider a self-exclusion or cooling-off period instead — details are on the Responsible Gaming page.

Most deposits via GCash and Maya reflect quickly — usually within a few minutes. Bank transfers may take longer depending on the sending bank and the time of day. If your deposit hasn't appeared after a reasonable wait, contact 1lot support and provide your transaction reference number for faster resolution.

Log in to your account and go to the Withdrawal section. Enter the amount you want to withdraw and select your preferred method — bank transfer, GCash, or Maya. Withdrawals must go to a bank account or e-wallet registered in your own name. Make sure your KYC verification is complete before requesting a withdrawal, as unverified accounts may face processing delays.

No. All deposits must come from a payment account registered in your own name, and all withdrawals must go to an account in your name. Third-party funding and third-party withdrawals are strictly prohibited. This is part of our anti-fraud and anti-money-laundering measures.

If your withdrawal has been pending beyond the normal processing timeframe, first check that your KYC verification is complete and your payment details are correct. Then contact 1lot support with your withdrawal transaction ID. Our team will investigate and update you on the status. Processing times can vary depending on your bank and the volume of requests at the time.

Yes. 1lot supports live in-play betting on selected events. Odds update in real time as the game progresses, so you can place bets based on how a match is unfolding — whether it's a PBA game or a live football fixture. Check the Bet section for currently available live markets.

1lot displays odds in the standard format for your market. The odds reflect the implied probability of an outcome and determine how much you win relative to your stake. Higher odds mean a less likely outcome but a bigger potential payout; lower odds indicate a more likely result with a smaller payout. Odds can change based on market conditions, team news, and live game events. All bets are settled in PHP.

If a sporting event is cancelled or postponed before the match starts, bets on that event are typically voided and stakes returned to your account balance. Rules may differ slightly depending on the sport and market type. Refer to the Terms & Conditions for the full settlement rules, or contact support if you have a specific query about a settled event.

Most live casino tables — including baccarat and blackjack — run 24 hours a day, seven days a week. Some specialty tables or dedicated live shows may have scheduled session times. Check the Game Lobby for current availability. Live dealer games stream in real time with actual dealers, so your internet connection quality will affect your experience.

Demo or free-play modes are available on selected slot titles, allowing you to get a feel for the game before wagering real PHP. Live casino games and eBingo sessions require real-money bets since they involve live dealers and actual game sessions. Check the game lobby for which titles offer a demo mode.

eBingo is an online version of the traditional bingo game — a popular format among Filipino players. You purchase digital bingo cards and numbers are drawn in a live session. If your card matches the winning pattern, you win. Sessions run regularly throughout the day. All eBingo bets and winnings are in Philippine Peso.

No. 1lot works fully on any modern mobile browser — Chrome, Safari, Firefox — without any app installation. Just visit 1lot.vu, log in, and you have access to everything. The downloadable app is optional and mainly recommended for players who want a smoother, faster experience on their phone.

Common reasons for login issues include a forgotten password, incorrect username or email, or a temporarily locked account after multiple failed attempts. Try resetting your password using your registered email or mobile number. If you're not receiving the OTP, check your signal and whether your inbox is full. For locked accounts, wait a few minutes before retrying, or contact support. More details on the Login page.

Slow loading is usually related to your internet connection rather than the platform itself. Try switching between mobile data and Wi-Fi to see if that helps. Clearing your browser cache can also resolve issues on the web version. If you're using the app and it seems sluggish, try closing and reopening it or reinstalling the latest version from the Download page. If problems persist, contact support.

Change your password immediately, then contact 1lot support to report the suspected unauthorised access. Provide as much detail as you can — the date you noticed the issue, any unusual transactions, or any account setting changes you didn't make. Our team will review your login activity and help secure your account. Act quickly for the best outcome.

No. 1lot staff will never ask you for your password or one-time password (OTP) under any circumstances — not via chat, email, SMS, or any other channel. If you receive a message from someone claiming to be from 1lot and asking for these details, it is a scam. Do not share them. Report the incident to 1lot support immediately.

Self-exclusion locks your account and prevents you from logging in, depositing, or placing bets for a chosen period — or permanently. Once active, it cannot be reversed during the exclusion period. Contact 1lot support to request self-exclusion. It's processed quickly. If you want a shorter break without permanent action, a cooling-off period is also available. More on the Responsible Gaming page.

No. Online gaming — whether sports betting, slots, live casino, or eBingo — always involves financial risk. Outcomes are never guaranteed, and no strategy makes winning certain. 1lot is for entertainment, not as a source of income. Only bet what you can comfortably afford to lose. If gaming stops feeling fun, take a break. You can read more about staying in control on the Responsible Gaming page.

Yes. 1lot provides session time limits and reality check reminders that you can configure in your account settings. Session time limits stop you from playing past a preset duration. Reality checks are pop-up reminders at intervals you choose that show how long you've been playing and a summary of your session. These tools work best when you set them up before you start, not after a long session.